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FAQ

Payments:


We accept payment through paypal. You don't have to an account to make payment just have your debit or credit card ready and follow the instruction I send you in an e-invoice

Please make prompt payments within 24 hrs if possible. The sooner you pay the faster I can get you your items.

In some cases we will accept checks or money orders. The items will not be shipped till the check has cleared which can take 7-10 day. Please contact me for details.



Shipping:


I use USPS First Class with delivery confirmation. I can do some rush orders upon request depending on my workload at the time. Please let me know if you want insurance or to upgrade to priority I will adjust your total to include it. 

We are not responsible for packages that are lost, damaged, stolen, misdirected or that are delayed. **PRIORITY MAIL IS AVAILABLE UPON REQUEST, YOU MUST ASK FOR IT, ADDITIONAL CHARGES WILL APPLY**

My week time can easily be 4-6 weeks! So please make sure to order in a timely manner. 

We can ship just about anywhere please convo to get specific shipping details.



Returns & Refunds:


I want you to be satisfied with your product. If you have a problem or concern please let me know. Any item still in new condition can be returned for a full refund minus the shipping costs or exchanged within 30 days of purchase. If you need to make a return or exchange please email or convo me with details and I will let you know how to proceed. :) Please know that since all products are handmade, each item's size can vary slightly. A brand new hat needs to be allowed to break in and conform to your head's unique shape. Color's also vary slightly due to dye lot, your monitor's settings, and photography lighting.

Due to the nature of crochet patterns, they may not be returned or exchanged. All sales are final. If you have questions or concerns I will do my best to help you via email.



Custom Orders:


I love to customize but please know I require full payment upfront before I begin a custom order because in most cases I have to pick up special materials. I don't charge extra fees to make it special for you! You  won't be disappointed. If so some reason you change you mind I may hold you responsible for materials bought. 


CROCHET ITEMS


Size Charts


Average Size Chart:


Newborn -- 13" 
0-3 months -- 14-15" 
3-6 months -- 15-17" 
6-12 months -- 16-19" 
Toddler (1-3 yrs) -- 18-20" 
Child (4-10 yrs) -- 19-22" 
Adult -- 21-24"
Hats: Measure around your head - above  eyes, like a ball cap would fit

Headbands: Measure around the bottom of your head, and around the head where the headband will sit.
You'll notice some sizes overlap because everyone's head shape and size may grow differently. If I have a head measurement it will ensure a perfect fit!


Please note: I can make most items in anysize from Newborn - Adult! 






Photographers:


Do you trade free props/item in exchange for professional photos?  NO


I've developed great relationships with several fabulous photographers that I choose to work with. I'm always looking for new ones but I'm very picky. 


New photographers are asked to purchase products at full price and then submit photos to me that I can review. If I choose to work with you other discounts and offers can be discussed.



*Updated Jun 2012